Privacy Policy
Effective date: August 1, 2026
This Privacy Policy explains how Emogym collects, uses, stores, and shares information when you visit the website, submit a coaching program application, sign up for emails, purchase a program, or use Emogym services.
By using the website, submitting a form, applying for a program, or participating in Emogym services, you agree to this Privacy Policy.
Information Emogym Collects
Emogym may collect information you choose to provide, including:
- Your name.
- Your email address.
- Your phone number, if requested.
- Your application answers.
- Your goals, challenges, background, preferences, or other information submitted through a coaching application.
- Payment and billing information submitted during checkout.
- Messages, replies, survey answers, or support requests you send to Emogym.
- Marketing consent preferences, such as whether you agree to receive emails or other communications.
Emogym may also collect basic website and usage data, such as:
- IP address.
- Device and browser information.
- Pages visited.
- Links clicked.
- Date and time of visit.
- Referral source.
- Email open and click data.
Coaching Application Information
If you submit a coaching program application, Emogym collects the answers you provide to evaluate program fit, understand your goals, communicate with you, and decide whether to approve, deny, or waitlist your application.
Application answers may include personal information about your goals, emotions, habits, experiences, relationships, needs, or current challenges.
Do not submit information you are not comfortable sharing through an online form.
Emogym does not use application forms to provide medical diagnosis, therapy, emergency support, or crisis care.
How Emogym Uses Information
Emogym may use your information to:
- Review coaching program applications.
- Contact you about your application.
- Provide program recommendations or next steps.
- Deliver coaching programs, paid services, courses, content, and support.
- Process payments and manage purchases.
- Send onboarding materials, reminders, updates, and service-related communications.
- Send marketing emails if you have given consent or if otherwise permitted by law.
- Improve the website, forms, offers, content, and customer experience.
- Respond to questions, support requests, or contact form submissions.
- Maintain records for business, accounting, legal, and compliance purposes.
- Protect against fraud, misuse, unauthorized access, or unlawful activity.
Marketing Consent
If you opt in to receive marketing communications, Emogym may send emails about coaching programs, resources, events, offers, updates, and related content.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting Emogym through the contact page: [Contact Page Link]
Even if you unsubscribe from marketing emails, Emogym may still send service-related messages about applications, purchases, accounts, payments, program access, or important updates.
Payments
If you purchase an Emogym program or service, payment information may be collected and processed by third-party payment processors.
Emogym does not control every part of those third-party systems and does not store full payment card details unless clearly stated by the payment provider.
Payment processors may collect billing details, payment method information, transaction history, and fraud-prevention data according to their own policies.
Sharing Information
Emogym does not sell your personal information in the ordinary meaning of the word.
Emogym may share information with trusted service providers who help operate the website and deliver services, such as:
- Website hosting providers.
- Email marketing platforms.
- Form and application tools.
- Payment processors.
- Scheduling tools.
- Video, course, or community platforms.
- Analytics providers.
- Customer support tools.
- Professional advisors, such as accountants, attorneys, or consultants.
Emogym may also share information if required to comply with law, enforce policies, protect rights or safety, prevent fraud, or respond to lawful requests.
Cookies and Tracking
The Emogym website may use cookies, pixels, analytics tools, or similar technologies to understand website traffic, improve user experience, remember preferences, measure email or advertising performance, and support marketing efforts.
You can adjust cookie settings through your browser. Some website features may not work properly if cookies are disabled.
Data Retention
Emogym keeps personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including application review, program delivery, customer support, business records, legal compliance, dispute resolution, and legitimate business needs.
Application answers may be retained to manage applicant history, follow up with applicants, improve program fit, and maintain business records.
You may request deletion of certain personal information by contacting Emogym through the contact page: [Contact Page Link]
Some information may be retained when required for legal, accounting, security, or legitimate business reasons.
How Emogym Protects Information
Emogym uses reasonable administrative, technical, and organizational measures to protect personal information.
No website, form, email system, payment system, or online service is completely secure.
You submit information at your own risk and should avoid sending sensitive information that is not necessary for your application or request.
Your Choices
Depending on your location and applicable law, you may have rights to:
- Request access to personal information Emogym holds about you.
- Request correction of inaccurate information.
- Request deletion of certain information.
- Opt out of marketing emails.
- Withdraw consent where processing is based on consent.
- Request information about how your data is used or shared.
To make a privacy request, contact Emogym through the contact page: [Contact Page Link]
Emogym may need to verify your identity before responding to a request.
Childrenā€™s Privacy
Emogym services are not intended for children under 13.
Emogym does not knowingly collect personal information from children under 13.
If you believe a child has submitted personal information, contact Emogym through the contact page: [Contact Page Link]
International Users
If you access the Emogym website from outside the country where Emogym operates, your information may be transferred to, stored in, or processed in a different country.
By using the website or submitting information, you consent to that transfer, storage, and processing where permitted by law.
Third-Party Links
The Emogym website or emails may link to third-party websites, tools, platforms, or services.
Emogym is not responsible for the privacy practices, content, or policies of third parties.
Review the privacy policies of third-party services before submitting information to them.
Changes to This Privacy Policy
Emogym may update this Privacy Policy from time to time.
The updated version will be posted on this page with a new effective date.
Your continued use of the website or services after changes are posted means you accept the updated Privacy Policy.
Contact
Questions or requests about this Privacy Policy can be sent through the Emogym contact page: [Contact Page Link]
